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Rental policies and requirements

We have always been known for being a company committed to its customers, our way of operating is based on a set of clear and transparent policies and requirements. If you have any questions or comments, please contact us at 800 500-AVIS (2847) or by email at servicio.clientes@avis.com.mx where a customer service specialist will assist you.

Requirements for renting a car with Avis Mexico

Minimum age is 21 years old to rent a vehicle from Avis Mexico. Young driver fee applies for drivers between 21 and 24 years of age. All car groups: $197 MXN per day. This fee is subject to Airport Fee (at locations within an Airport), price plus VAT.

Valid driver's license. The renter must present a valid driver's license from the country of residence with a minimum of one year. We reserve the right to verify the driver's license according to the rules established by Avis Mexico and deny the rental in case of non-compliance with any of them. In case of having an additional driver, a valid driver's license with no minimum of antiquity will be enough.

Valid photo identification. IFE/INE credential (for Mexican citizens) with a minimum of one year and Passport or Passport Card for foreigners.

Credit card in the name of the renter. It is essential to present it to start your rental. Debit cards are only accepted as a form of payment at the end of the rental. The credit cards accepted as a form of payment are: American Express, Visa, Master Card, Avis Charge Card and Discover. Avis Mexico reserves the right to accept or not, some bank credit cards of special programs, in bad condition or illegible.

It is important to consider that Avis Mexico requires the credit card to be at least one year old.

Avis Mexico reserves the right to rent a vehicle if any of our rental requirements are not met.

Payment Methods Accepted by Avis Mexico

For your security we do not accept cash in any currency. As a payment method we only accept credit cards (you can pay with debit only at the end of the rental at the time of closing the rental agreement).

The cards accepted by Avis Mexico are American Express, Visa, Master Card, Avis Charge Card and Discover, both for pre-payment of a reservation, as well as for payment and guarantee of the rental at the counter.

Rental guarantee or pre-authorizations

It is a guarantee amount for the car rental that is deducted from the credit card limit, but it is not a charge. At the end of the rental period we take from this pre-authorization the amount corresponding to the rental and proceed to release the rest.

The level of protection or coverage you choose for the Avis car will define the level of pre-authorization required on your credit card.

The release of the pre-authorization to your credit card will be made within 48 working hours, or the time stipulated by the bank issuing the credit card, after the vehicle is received by Avis Mexico, as long as the Avis vehicle is returned in the same mechanical, aesthetic and functional conditions, as well as with all its accessories, tools, plates, keys, registration card or spare parts with which it was delivered to the customer.

We have the most complete protections at your disposal so you can choose the one that best suits your needs. Your choice will determine the amount of pre-authorization on the credit card and your level of responsibility for the Avis rental car.

Pre-authorizations according to the level of protection or coverage chosen at the counter (applicable only to online reservations via avis.mx and call center):

Vehicle groups 100% coverage 90% coverage 80% coverage Without coverage
A (Economy) Rental amount + 30% of the total value Rental amount and $2,500 MXN Rental amount and $10,000 MXN Rental amount and $20,000 MXN
B (Compact Manua)
C (Compact)
D (Standard)
Rental amount + 30% of the total value Rental amount and $5,000 MXN Rental amount and $15,000 MXN Rental amount and $30,000 MXN
O (Full Size Pickup)
Rental amount + 30% of the total value Rental amount and $7,500 MXN Rental amount and $20,000 MXN Rental amount and $40,000 MXN

E (Full Size)
F (Full Size Elite)
G (Premium)
H (Compact Van)
I (Intermediate)
K (Standard SUV)
XC (Compact SUV)
Rental amount + 30% of the total value Rental amount and $7,500 MXN Rental amount and $20,000 MXN Rental amount and $40,000 MXN
L (Maxi Van)
M (Mini Van)
Rental amount + 30% of the total value Rental amount and $10,000 MXN Rental amount and $25,000 MXN Rental amount and $50,000 MXN
N (Full Size)
Rental amount + 30% of the total value Rental amount and $10,000 MXN Rental amount and $25,000 MXN Rental amount and $50,000 MXN
XG (Premium Elite)
XI (Premium Elite)
XK (JEEP - 4x4)
N/A Rental amount and $12,500 MXN Rental amount and $35,000 MXN N/A
J (Premium SUV)
XE (Premium Elite)
XN (Intermediate Elite SUV)
N/A Rental amount and $15,000 MXN Rental amount and $45,000 MXN N/A

For the guarantee deposit or pre-authorization, Avis Mexico only accepts American Express, Visa, Master Card, Avis Charge Card and Discover bank credit cards. Debit cards are not accepted to take the guarantee deposit.

The following car groups require the purchase of (PDW) Partial Damage Waiver: J, XF, XG, XL, XH, XI, XJ, XE, XK and XN.

Avis Mexico's cancellation and no-show policy

If you have to cancel your reservation, we will arrange a refund as soon as possible. Our flexible cancellation policy is as follows:

100% full refunds for reservations with online payment method (prepaid) when the cancellation is carried out before 21 days of the rental date.

50% refund for reservations in the online payment mode (prepaid) when cancellation is made between 20 and 15 days prior to the rental date.

25% refund for online (prepaid) reservations when the cancellation is made between 14 and 7 days prior to the rental date.

No refund will be provided in case the client cancels 6 or less days prior to the rental date, or in case of no-show and does not cancel the reservation. If the reservation is made 6 days or less prior to the rental date, it is understood that no refund will be applied in case of cancellation.

For cases in which the car is returned in advance, no refund will be made for the amount or differential for the days not used.

In case the client has a prepaid reservation and at the time of showing up at the counter, does not comply with the requirements of the Avis Mexico rental policy, a 100% refund of the total prepaid amount will be made.

Tobacco, Dirt or Odor Free Policy

Remember our tobacco, dirt or odor free policy. Returning it with any of these conditions will result in a $4,000 MXN ($250USD) charge.

Definitions of charges and taxes

Tax (VAT): all charges related to the rental of the vehicle are subject to the value added tax (VAT) in force in the selected city.

Airport Recovery Surcharge (Airport Fee): applies only in Airport offices, a recovery fee is charged, please review in your quote the details of this charge.

Transaction Fee Surcharge: This is a transaction fee that applies to all types of customers in all rentals.

Drop-Off" or "One-Way" Charge: This charge applies only if the Customer picks up the car in one city and returns it in another city, the amounts for this concept vary according to the distance between the cities and the details of this amount are specified in the Quotation and/or Confirmation. Cars can only be returned at locations with an Avis office.

Exceptions:

  • Cozumel: Vehicles may not leave the Island or be returned there if they were not rented there.
  • Between La Paz and Mazatlan: cars cannot be collected in Mazatlan and returned in La Paz, or vice versa.

Fuel charge: Fuel is not included in the rate, unless specified in the package or promotion. Vehicles must be returned with a full tank of gas, otherwise a refueling charge applies at the rental station in addition to the cost of the missing gas. We recommend using the Pre-Paid Refueling service at the counter to save time and money.

Fuel prepayment price per liter.
The price will be the current price at the gas station.
$27.61 MXN per day renting at the airport or city office (includes charges and VAT).

Fuel service price per liter without prepayment.
The price will be twice the current price at the gas station.
$55.22 MXN per day renting at the airport or city office (includes charges and VAT).

Additional driver charge: at the time of rental you may designate, with the consent of Avis Mexico, an additional driver over 21 years of age, who must present a valid driver's license issued by the competent authority. The additional driver will be subject to the same obligations as the client in terms of driving the car and is also jointly and severally liable with the client in terms of civil liability for damages to third parties and/or the Avis car.

$217 MXN per day up to a maximum of $1,082 MXN per rental. Price includes surcharges and taxes.

This fee is exempted for spouses, work and domestic partners, and is subject to the Airport Fee (at locations within an Airport), as well as the corresponding VAT.

Under age Surcharge: you may rent an Avis car if you are 21 years of age or older; you must pay the young driver fee, which is subject to airport tax and VAT.

197 MXN per day. Price includes surcharges and taxes.

Loss of Use (LOU) Fee: In the event of an eventuality where the vehicle becomes unable to be rented again, the customer will be responsible for all lost rental days attributable to the time of repair or detention; This fee is waived when purchasing our Total Protection package or the purchased relief is invalidated for not respecting the contracted policies and procedures. Available for purchase at the counter.

In the event that the rented car is detained due to an accident, driving under the influence of alcohol or drugs, or improper parking, in addition to the fines and expenses for the release of the vehicle, charges will also be applied for the rental days the car is detained and an administrative services fee of $1,000 MXN (plus applicable airport fee and VAT).

Vehicle license fee (VLF): this recovery fee applies for vehicle procedures and services, such as license plates, provisional permits, tenure, verification, among others.

Premium Roadside Assistance (RSA): have the peace of mind of being able to count on Avis to send you a duplicate key, replace a flat tire, recharge your batteries or refill your gas due to a shortage. Available for purchase at the counter.

Avis makes available to you the Terms and Conditions under which the car rental will operate, such Terms and Conditions complement the adhesion contract under which the rental will operate, which was approved and registered by the Federal Consumer Protection Agency under number 1378-2020 dated March 12, 2020. Which can be consulted in the following link.